El Grotto, Si Paradiso, and Found had been juggling multiple platforms for POS, bookings, inventory, and accounting. With another Found venue around the corner, the Sans Pants Group knew their old systems needed an update. Fast.
Steve’s expertise helped them confidently switch to Lightspeed, cutting admin time and improving operations across all locations.
Running hospo is tricky enough without your tech stack making life harder. El Grotto, Si Paradiso, and two Found locations were dealing with a mish-mash of platforms that flat-out refused to talk to each other. POS, bookings, inventory, accounting – each doing its own thing and making admin a daily headache.
The team had tried patching solutions together, some worked, others tanked. But launching a new Found venue in Subiaco was the final straw – they couldn’t face more fragmented chaos. Their previous POS system had been their trusty sidekick for over a decade, but it was no longer meeting the growing demands of the business.
James knew who to call: Steve at Decimal.
“It was great to talk to Steve and get his take on what was best practice and what others in the industry are doing.”
A smarter system for growing venues
With Found Subiaco on the way, it was upgrade or bust. Their previous POS system was clunky, cumbersome, and struggled to keep up with the demands of a busy venue. Steve recommended Lightspeed – easy to use, cloud-based, and finally, everything could talk to each other.
Switching POS sounds simple – until you’re knee-deep in cables, confused staff, and customer chaos at peak hour. Steve didn’t just point them to Lightspeed and wave goodbye. He got stuck in, training the team, ironing out wrinkles, and ensuring it was smooth sailing from day one.
“Steve just gets it. He understands hospo, he understands tech, and he understands the challenges of running a venue. That’s rare to find in one person.”
Key successes
- Upgraded to a modern, cloud-based system
- Centralised platforms to slash admin & simplify reporting (less paperwork, more happy customers)
- Made the transition stress-free thanks to Steve’s lived hospo know-how
“Steve was a massive help during the process. Having first-hand experience using Lightspeed, he gave us the confidence we were making the right call.”
But switching POS is only half the battle. Steve didn’t just help them choose Lightspeed – he made sure they nailed the transition. He worked with the venue managers to train staff, troubleshoot challenges, and ensure service ran smoothly from day one.
Syncing the group’s tech stack
At Decimal, we reckon hospo runs better when everything clicks. Disjointed tech means wasted hours, guessing games, and admin dread. Keeping it simple lets the team get back to what really matters – hospitality.
Using the same tech stack everywhere means less confusion, more control, and fewer headaches. We’d rather keep things simple – so teams can move faster, focus on service, and venue owners have accuracy in the numbers. Instead of jumping between different platforms to check sales, inventory, and bookings, the team now has one place to see everything – live, accurate, and effortless.
“Having the same tech stack across all venues means less work for us. We can see everything in one place instead of jumping between platforms.”
We’re in it, for hospo’s sake
For the team behind El Grotto, Si Paradiso, and Found, the impact was immediate. Less admin, smoother operations, better insights. Turns out, tech can actually make life easier—who knew?”
Discover the power of our tech stack advisory.